Hi,
Sometimes mass approvals are needed. At my client there is a rule that ALL refunds need to be approved by a person - they cannot go out automatically.
So we allow multiple (small-value) refunds to be selected by one user and approved en-masse. It works quite well in SBWP.
As for the problem being discussed, if it works for one user, it should work for all. Are there differences in authorizations between the users?
cheers
Paul