Hi Nuvan,
Refer below notes, it might help.
1337658 - Ready/Not Ready radio button gray out and cannot be changed
1921202 - Calls are not routed to agent if there are 3 multi-sessions in Interaction Center
Regards,
Naresh
Hi Nuvan,
Refer below notes, it might help.
1337658 - Ready/Not Ready radio button gray out and cannot be changed
1921202 - Calls are not routed to agent if there are 3 multi-sessions in Interaction Center
Regards,
Naresh