Adobe Forms : PDF Document creation exception

Hi All,

We are using adobe forms for PCR scenarios. It was running fine before the changes but after the change for a particular form, all the form in the portal are giving PDF Document creation exception.

This is happening whenever we change the form in the backend.

After choosing the PCR scenario in the portal and when we try to initiate the form the following exception gets displayed.

We had raised message with SAP, they have checked for ADS configuration, user ID validity and also the trace. Everything looks fine. Can anyone please guide us what the problem can be.

500 Internal Server Error

SAP NetWeaver Application Server 7.00/Java AS 7.00

Failed to process request. Please contact your system administrator.

Error Summary

While processing the current request, an exception occured which could not be handled by the application or the framework.

If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).

Root Cause

The initial exception that caused the request to fail, was:

com.sap.tc.webdynpro.services.exceptions.PDFDocumentCreationException: ../../sap.com/mss~pcr/PcrApplication/~wd_key67_1410172900835/Error+PDF.pdf?sap-wd-download=1&sap-wd-dl_behaviour=1&sap-wd-cltwndid=WID1410163738635&sap-ext-sid=4cEnwtfHOmY9MOzMieyYVw--s2I06ZfL7AGFR70mn9s*yA--%2Fpcd%3Aportal_content%2Ffd.az.us.ffic.hcm.az.az%2Ffd.az.us.ffic.hcm.us.us%2Ffd.az.us.ffic.hcm.us.ffic%2Ffd.az.us.ffic.hcm.hcm.hcm%2Ffd.az.us.ffic.hcm.mss%2Frl.az.us.ffic.hcm.ess.manager%2Ffd.az.us.ffic.hcm.mss.roles%2Frl.az.us.ffic.hcm.mss.manager%2Fws.az.us.ffic.hcm.mss.management_transactions%2Fws.az.us.ffic.hcm.mss.team%2FPersonnel_Change_Requests%2Fpg.az.us.ffic.hcm.mss.create_new_pcr%2Fsap.com%2Fmss%7Epcr%2FPcrApplication%2Fbase&sap-wd-norefresh=X&sap-ep-version=7.00.200711172137

at com.sap.tc.webdynpro.clientserver.uielib.adobe.impl.InteractiveForm.afterHandleActionEvent(InteractiveForm.java:405)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.afterApplicationModification(ClientApplication.java:1132)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.afterApplicationModification(ClientComponent.java:895)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doRespond(WindowPhaseModel.java:573)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:152)

... 41 more

See full exception chain for details.

Correction Hints

PDF Document Render Exception.

Please check the following:

Template file is not corrupted.

Data being passed is a vaild XML.

You have configured the web service client proxy properly.

Adobe Document Service (ADS) is configured properly (follow the configuration guide available at SAP service market place to check with all the supported configuration options).

If the problem still persists, report it to us. We need the following information to investigate the problem further:

Click here to download the error pdf that has been generated instead of the actual pdf. This is an important document to analyse the problem further.

Follow the steps below to get the system information where web dynpro is running:

Go to : http://host:port/sap/monitoring/SystemInfo

Log on as Administrator user.

Click on link all components... there. This will take you to the system information page that lists the version information of all the componenets installaed on your server.

Save this entire page (containing the version information of all the componenets installed on your server)

Follow SAP notes mentioned below to get the trace files for web dynpro and ADS. Then run your application again. Get the latest updated trace files from the server. If webdynpro and ADS are not running on the same server, then you need to turn on the tracer for the respective servers:

#742674 to turn on the web dynpro trace on the server where web dynpro is running.

#846610 to turn on the ADS trace on the server where ADS is running.

Note: the above hints are only a guess. They are automatically derived from the exception that occurred and therefore can't be guaranteed to address the original problem in all cases.

System Environment

Client

Web Dynpro Client Type HTML Client

User agent Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

Version null

DOM version null

Client Type msie6

Client Type Profile ie6

ActiveX enabled

Cookies enabled

Frames enabled

Java Applets enabled

JavaScript enabled

Tables enabled

VB Script enabled

Server

Web Dynpro Runtime Vendor: SAP, build ID: 7.0014.20071210061512.0000 (release=645_VAL_REL, buildtime=2007-12-10:05:25:14[UTC], changelist=470565, host=pwdfm101), build date: Fri Mar 16 05:01:32 MDT 2012

J2EE Engine 7.00 patchlevel 109886.44

Java VM SAP Java Server VM, version:4.1.024 21.1-b02, vendor: SAP AG

Operating system Linux, version: 2.6.18-274.17.1.el5, architecture: amd64

Session & Other

Session Locale en_US

Time of Failure Mon Sep 08 04:41:40 MDT 2014 (Java Time: 1410172900854)

Web Dynpro Code Generation Infos

sap.com/pb

SapDictionaryGenerationCore 7.0014.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:46:55[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)

SapDictionaryGenerationTemplates 7.0014.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:47:02[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)

SapGenerationFrameworkCore 7.0014.20060719095755.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:35:31[UTC], changelist=411255, host=PWDFM101.wdf.sap.corp)

SapIdeWebDynproCheckLayer 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:27[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)

SapMetamodelCommon 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:15[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)

SapMetamodelCore 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:09[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)

SapMetamodelDictionary 7.0014.20060719095619.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:44:27[UTC], changelist=411251, host=PWDFM101.wdf.sap.corp)

SapMetamodelWebDynpro 7.0014.20070703112649.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:49:22[UTC], changelist=454024, host=PWDFM101.wdf.sap.corp)

SapWebDynproGenerationCTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)

SapWebDynproGenerationCore 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:33[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)

SapWebDynproGenerationTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)

sap.com/tc~wd~dispwda

No information available null

sap.com/pb_api